ali88 Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy is issued by ali88, an online betting platform operating under international licensing and serving users in Malaysia. This policy applies to all users who register an account, visit the website or use any services offered by ali88 at ali88.run.

By using the ali88 platform, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team before proceeding with registration.

ali88 is committed to complying with internationally recognised data protection standards. We place the security of members' information as a priority, particularly in relation to financial data and payment transactions involving methods such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.

2. Personal Information Collected

During the account registration process and use of the ali88 platform, we collect several categories of personal information. This collection is done directly from you or automatically through our platform systems.

Information you provide directly:

• Full name as per identity card (MyKad) or passport
• Date of birth — used to verify that you meet the minimum age requirement of 21 years and above
• An active email address
• Mobile phone number
• E-wallet or bank account information for deposit and withdrawal purposes
• Account password in fully encrypted form

Information collected automatically:

• IP address and device information used for login
• Session data and betting activity on the platform
• Cookie data and similar tracking technologies
• Web browser and operating system information

3. Purpose of Using Personal Information

Personal information collected by ali88 is used for legitimate and limited purposes. We do not use your data beyond the scope stated below without obtaining additional consent from you.

• Member identity verification Required — to ensure every account belongs to an eligible individual who meets the minimum age requirement of 21 years and above
• Processing deposits and withdrawals Required — including transaction verification through the chosen payment method
• Account management and customer service — enabling our 24/7 support team to provide accurate and prompt assistance
• Fraud detection and prevention Security — including money laundering activity or bonus abuse
• International licensing compliance — including reporting required by licensing regulatory bodies
• Marketing communications — with your consent, we may send information about promotions, new bonuses and platform updates
• Platform improvement — usage data analysis helps us improve the quality of our service

4. Disclosure to Third Parties

ali88 understands the trust you place in us when submitting your personal information. We therefore practise a strict policy regarding data disclosure to third parties.

Your personal information may be shared with third parties in the following situations only:

• Payment service providers — processing deposits and withdrawals requires transaction information to be sent to the relevant payment gateway
• Technical service providers — companies that assist us in managing IT infrastructure, cybersecurity and customer support are bound by strict confidentiality agreements
• Legal compliance — if required by a court, law enforcement body or legitimate regulatory authority, ali88 will disclose the necessary information
• Business transfers — if ali88 is involved in a merger, acquisition or asset sale, member information may be transferred as part of that transaction, and you will be informed in advance

5. Data Security Measures

ali88 continuously invests in information security infrastructure to ensure that members' personal data is protected from unauthorised access, loss, destruction or unlawful disclosure.

• 256-bit SSL encryption on all website pages and data communications
• Two-factor authentication system available for all member accounts
• Continuous security monitoring and regular technical audits
• Strict internal access controls — only authorised personnel may access sensitive data
• Clear incident response procedures to address any data breach promptly
• Physical servers housed in internationally rated data centres with physical security protection

Although ali88 takes all reasonable measures, no security system can be guaranteed one hundred percent. We therefore encourage members to also take proactive steps such as using strong passwords and not sharing login information with anyone.

6. Member Rights Regarding Personal Data

As an ali88 member, you have certain rights regarding the personal information we hold. You may exercise these rights at any time by contacting our support team.

• Right of access — you may request a copy of the personal information we hold about you
• Right of rectification — you have the right to request correction of information that is inaccurate or incomplete
• Right of erasure — in certain circumstances, you may request the deletion of your personal information, subject to legal obligations binding on us
• Right to restrict processing — you may request that the processing of your data be temporarily suspended in certain situations
• Right to object to marketing — you may withdraw consent to receive marketing communications at any time
• Right to data portability — you may request your data in a structured format for transfer to another service provider

To exercise any of the above rights, please contact our 24/7 support team via live chat or email at [email protected]. We are committed to responding to your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

The ali88 website uses cookies and similar tracking technologies to provide a better user experience, analyse usage patterns and maintain your session security.

Types of cookies used:

• Session cookies — required to maintain your login status while using the platform
• Preference cookies — store your language settings and display preferences
• Analytics cookies — help us understand how users interact with the platform for improvement purposes
• Security cookies — used to detect and prevent fraudulent activity

You may manage or block cookies through your web browser settings. Please note, however, that blocking certain cookies may affect the full functionality of the ali88 platform.

8. International Data Transfers

As ali88 operates under international licensing, your personal information may be processed or stored in countries outside Malaysia. In such cases, we ensure that protection equal to or greater than that available in Malaysia is applied.

Every international data transfer is covered by contractually binding data processing agreements, ensuring that strict security and privacy standards are observed by all parties involved.

9. Data Retention Period

ali88 retains members' personal information for as long as is necessary to fulfil the purposes set out in this policy, or for as long as required by applicable laws and licensing requirements.

• Active account data is retained for the duration of your active membership on the platform
• Financial transaction records are retained for the period prescribed by the licensing regulatory body
• Once an account is closed, personal information will be deleted or anonymised within a reasonable period, unless a longer retention period is required by law.

10. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how ali88 handles your personal information, please contact our team through the following channels:

• Live Chat — available 24/7 directly from the ali88 website
• Email — [email protected]
• Support is available in Malay and English

ali88 takes every privacy complaint seriously and is committed to resolving any issues within a reasonable timeframe.